The Senior Fleet Operations Engineer plays a crucial role in ensuring the optimal performance and reliability of robotic units deployed at customer locations. This role requires electromechanical troubleshooting, repair, maintenance and upgrades of robotic hardware both remotely and physically at customer sites. It also requires software and communication skills to remotely monitor, troubleshoot, and validate changes to the systems. The ideal candidate will have a strong technical background in electromechanical systems, software systems, and experience working with robotics in various
Primary Responsibilities
- Travel to customer stores and perform physical robot hardware maintenance, repairs, and upgrades / retrofits on robots
- Support via phone and remote login to robots of 3rd party technicians performing work on robots
- Alert escalation support of robot issues via remote login to robots
- Contact customer stores to request help addressing issues with robots
- Remote support on 50% of weekend days
- Local travel within a 90 minute drive, up to 50% of time
- Domestic travel up to 10% of time
Require Skills and Qualifications
- 5+ years assembly or repair of complex electromechanical systems
- Troubleshooting video, networking, and computer systems
- Power user of web based live control tools
- Linux OS command line interface and shell scripting
- Strong English oral and written communication tools
- Ability to communicate effectively using collaborative messaging tools
Additional Requirements
- Adaptability and Initiative: Ability to work independently in the field, adapt to new technical challenges, and proactively identify solutions to recurring issues
- Customer Focus: Dedication to delivering high-quality service, maintaining professionalism in customer interactions, and upholding the company's reputation for reliability
- Physical Requirements: Must be capable of lifting equipment, bending, and performing repairs in various physical environments.
- Located in greater New York City area or Michigan
$90,000 - $125,000 a year
The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.
Simbe Values: R. E. T. A. I. L.
Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.
Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.
Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.
Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.
Innovative - We are bold and innovative, with an intense focus on product design and user experience.
Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.